There is an option to add convenience charge/non-refundable shipping charges for the high risk customers/blocked customers for bestseller stores. Please note for such customers, COD option as payment won’t be available. To add/edit such charge, the user needs to follow the below mentioned steps.
- Mark the customer(s) as unsafe. This can be done marking one-by-one or using a CSV import feature.
- Enable convenience charge for each store, as per the requirement from the client.
- Marking the customers as safe/unsafe –
1.1 Marking one-by-one :
Dashboard > Customers > Customers > Find the customer (using filters) > Edit > Safe as yes/no.
Safe – Yes > Indicates the customer needs to be considered as blocked and to be charged convenience fees.
Safe – No > Indicates the customer is safe and non-blocked.
1.2 Marking the customers as safe/unsafe in bulk :
Dashboard > Customers > Customers
Export the CSV files from the top right corner buttons. Fill the necessary details of the customer(s) in the sheet like customer email, phone number, store ID, Safe (as 1 or 0). Import the sheet using the import button on the right corner.
Safe – 1 > Indicates the customer needs to be considered as blocked and to be charged convenience fees.
Safe – 0 > Indicates the customer is safe and non-blocked.
2. Enabling convenience charge for the stores
To enable convenience charge, go to :
Dashboard > Extensions > Extensions > Order Totals > Other Charges > Select the store
Charges : Mention the price to be charged as convenience fees.
Name : Mention the title of the charge to be shown at the front-end to the customer
Status : Mark it enabled
Below images show the changes in the front-end, before and after the customer is marked as blocked.