Payment Reconciliation of CCavenue

In order to do payment reconciliation of orders made through CCavenue payment gateway. Follow the below mentioned steps.

  • Login with the credentials for the store.
  • Dashboard > Orders > Order Lookup > Select Date Range > Order Status as shipped > Click on “Search” button
  • The data can be downloaded in excel/CSV files.
  • From Kartify, download/filter particular order from Sales/Orders

Kartify > Sales > Orders > Filter out the order using filters/Export orders in CSV files

  • Please note, to filter/export, missing order(s), you need to select “Missing orders” in order status filter separately. Orders with rest of the status (other than missing orders) can be exported all together.
  • Comparing the data/payment status from CCavenue dashboard and Kartify orders, further actions can be taken.
  • For Fynd stores, to process the missing orders (for which payments has been confirmed), go to Systems > Tools > Fynd API > Gofynd API > Confirm Payment > Fill in Gofynd order ID > Hit execute button. The order(s) will from missing/processing to processed state.

How to refund for prepaid orders – Razorpay(FYND)

We have an inbuilt mechanism for refunding the razorpay payments for stores which are integrated with FYND. One such store is Ruosh. The process is quite simple. You just need to follow couple of steps.

We get a REFUND_INITIATED webhook from FYND for all the stores for which refund has to be processed.

STEP 1 -> Go to the kartify admin panel.

STEP 2 -> Go to Sales -> Order

STEP 3 -> Filter data from the Event box for REFUND_INITIATED webhook.

STEP 4 -> Click on the action button for the order for which you would like to process refund.

STEP 5 -> In the payment column, you need to click on the Refund Money button.

Thats it!! You have processed the refund amount.