Inventory/Price not getting fetched from FYND. How to debug the issue?
Why some products are not visible on the website?
There are primarily two reasons for this.
1. The inventory for that particular product is not flowing from FYND.
2. The inventory is coming for those options which are not mapped in kartify. For example – Inventory for a particular model number is coming for XL. But in kartify we have only mapped S, M and L.
To check this, you can call FYND’s stock status API from our admin panel. If in the response you do not get any inventory, please ask FYND to check. And if inventory is flowing for other options, then confirmation has to be taken from Brand to map that option on website.
Why price is different on my website than FYND?
This again has to be checked through the Stock Status API. Please see the response of the API for a particular Model number, if the Price in the response is wrong, please ask FYND’s team to check this and if the price is right then you may have to get in touch with your respective Account Manager.